Returns and replacements
Food that has been opened cannot go back on a shelf, so we fix problems instead.
If something is wrong
Tell us within 48 hours of delivery if your parcel arrives damaged or open, holds the wrong pouch, or the oats taste stale. Send a photo of the pouch and the roast date stamped on it. Reply to the WhatsApp message we sent about your order.
We then send a replacement pouch or refund the pouch, whichever you prefer. You do not pay for the replacement or its delivery.
Before it ships
You can change or cancel an order any time before it ships. Message us with your order number.
Refusing a parcel
You can refuse a cash-on-delivery parcel at the door. Please message us first if you can, because a refused parcel costs us the delivery both ways and a pouch that has to be thrown away.
Refunds
Prepaid orders are refunded to the account you paid from. Cash-on-delivery orders have nothing to refund, because you only pay for what you keep.
Allergies
Every pouch contains tree nuts and seeds, and Protein 20 contains milk. We cannot take back a pouch because of an allergic reaction you could have read on the product page, so please check the allergens before you order.